Returns & Refund Policy
Last Updated: 16/02/2026
This Returns & Refund Policy applies to products and services supplied by TempFencing Ltd.
Because we provide rental products and site services, refunds are handled on a case-by-case basis depending on the circumstances.
1. Quotes and Bookings
Quotes are valid for a limited time and may change based on:
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Availability
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Delivery distance
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Rental duration
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Site requirements
Bookings are confirmed once agreed in writing (email, invoice, or message) or once payment has been made (depending on the arrangement).
2. Cancellations
If you need to cancel, please notify us as early as possible.
Cancellation fees may apply if:
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Delivery, pickup, or installation has already been scheduled
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Products have been allocated or dispatched
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Labour and transport costs have already been incurred
3. Refunds
Refunds may be considered where:
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You were charged incorrectly
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We were unable to supply the agreed service
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There was a major issue caused by us
Refunds are not guaranteed in cases where:
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Site access was not available
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Conditions were unsafe or unsuitable
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Equipment was moved, tampered with, or misused
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The customer changed their mind after dispatch or delivery
4. Rental Hire Fees
Rental fees are charged based on the agreed hire period.
If you return equipment early, partial refunds are not automatically provided unless agreed in writing.
If the hire period is extended, additional charges will apply.
5. Faulty or Damaged Equipment
If you believe equipment supplied by us is faulty or unsafe, you must contact us immediately.
We may:
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Repair the issue
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Replace the equipment
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Arrange a service visit
Damage caused by misuse, relocation, or tampering may be charged to the customer.
6. How to Request a Refund
To request a refund, contact us with:
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Your name and company (if applicable)
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Invoice number (if available)
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The reason for the request
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Any relevant photos (if applicable)
Email: lryan@tempfencingltd.com
Phone: 027 360 9420